This isn't a game change, but I'm using this space none-the-less.
I've been getting some negative feedback about how the Players Department has been handling some specific issues. I want to make a few things perfectly clear:
1) The Players Department is not allowed to share confidential information with the players. This means we are not allowed to divulge player punishments or sanctions, nor are we allowed to divulge the findings of our investigations. This means that you
will not know. It may
appear that nothing has been done, but I repeat,
you do not know. Following from this, claims based on this lack of information that the PD is ignoring your complaint, biased towards the subject of the complaint, or are simply inept are offensive and will be taken as such. The PD has held, since the dawn of the game, that account information, along with discussions between a player and the player's department, and the findings that result from those conversations and investigations are no one's business except the PD and the player involved.
2) The Players Department investigates all cases
impartially. PD members that are too close to the case/player, or feel they are too close, recuse themselves from investigations. For guilt to be established, we need to determine, beyond a reasonable doubt, that a violation has occurred. The PD has a wide array of tools to assist them in gathering the information needed to make these decisions, tools that the general player body does not have access to. In all investigations, the PD attempts, to the best of it's ability, to balance fairness to the general player body and fairness to the accused. In situations where fairness to both cannot be maintained, it will favor the well-being of the general player body.
3) Why the secrecy? If it was a transparent process, then people would be able to see that the PD is doing it's job as I describe. This is undoubtedly true, but consider, if it was a transparent process:
-Player names, ID numbers, email addresses, and character names would be public information
-The tools and methods we use for data gathering would be public knowledge, and allow cheaters to evade detection, making the game inherently more unfair.
-It would open cases up to the court of public opinion, which by it's very nature is unfair, biased,and fickle.
-It would make it harder for the PD to conduct investigations in an impartial manner.
4) The PD forms it's opinions by piecing together information from a vast array of sources. One of these sources are players that report suspicions. If we are not aware of a suspicion, we won't initiate an investigation. An unreported suspicion is entirely worthless.
Do not hold the PD accountable for not considering information that was never reported. -Suspicions are just that, suspicions. Do not hesitate to contact the PD because you have no "proof." We understand that the players have a very limited insight on any matter, but that limited insight may be the piece we're missing. You will not be yelled at for reporting a suspicion.
-All suspicions should be reported to
support@cantr.net, or using the contact form. Do not contact a PD member individually. If it's not a matter of official record, it never happened.
-The only time you will be told if your suspicion was correct is if it results in a permanent ban. Once a player has been barred from playing forever, we don't have a problem making that known, as it helps us detect if that player returns. In all other cases, you will not receive any "closure" on your suspicion report.
-All contact with the Players Department, be it IRC discussions, PMs, IMs, or emails, are recorded as a matter of official record unless otherwise stated by the staff member.
I hope this clarifies a few things. The PD exists to make the game fair for
everyone. Just as it exists to protect the general player body from cheaters, it also exists to protect less popular players from the court of public opinion. It is up to the player body to trust that the PD is always acting in their best interests, even if, from their limited perspective, it appears that they are not.