How to report when the offender appears to be either staff or someone breaking into an account/doing impossible action?

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MonkeyPants4736
Posts: 312
Joined: Mon Oct 05, 2015 5:32 pm

How to report when the offender appears to be either staff or someone breaking into an account/doing impossible action?

Postby MonkeyPants4736 » Mon Aug 14, 2017 2:04 am

Who do I report such an unusual situation to?

Edit: It does not appear to be account access, but rather database access.
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sanchez
GAB/RD Chair/PD/Wiki
Posts: 8397
Joined: Thu Jan 26, 2006 6:37 pm

Re: How to report when the offender appears to be either staff or someone breaking into an account/doing impossible acti

Postby sanchez » Mon Aug 14, 2017 11:31 pm

It should be reported via support forms as the display bug it likely is, if not simply player error. There was no unauthorised staff access, nor do most staff have anything like the sort of access required for such actions. Please avoid such alarmist descriptions in public forums.
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sanchez
GAB/RD Chair/PD/Wiki
Posts: 8397
Joined: Thu Jan 26, 2006 6:37 pm

Re: How to report when the offender appears to be either staff or someone breaking into an account/doing impossible acti

Postby sanchez » Tue Aug 15, 2017 4:54 pm

MonkeyPants4736 wrote:Who do I report such an unusual situation to?

Edit: It does not appear to be account access, but rather database access.

To update on this issue, the feature reported was neither a bug nor a hack. When a manufacturing project is cancelled, but the cancellation project then itself cancelled, the project initiator of the initial manufacturing project will then be displayed as the char who cancelled the cancellation. The time stamp will indicate that date, but any progress in the manufacturing will be preserved, which can appear to be a mismatch.

Staff volunteer their time to work on this game, and to help players. It doesn't serve your fellow players to report suspected bugs by making accusations against staff or other players.

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