Contacting PD

Forum for general requests for support for players. Both staff members and veteran players can help new players with problems they encounter. No chatting in this forum, please.

Moderators: Public Relations Department, Players Department, Programming Department

User avatar
ObsessedWithCats
Posts: 435
Joined: Sun Feb 09, 2014 4:39 pm

Contacting PD

Postby ObsessedWithCats » Thu Sep 15, 2016 7:00 am

I sent PD an email via the contact page a month ago, then two weeks later when I hadn't got a response PMed a PD member on the forum. That PM hasn't been opened (still in my outbox) and I still haven't had even a 'we got your email' response. Who should I message and how to check whether the email went through, and ask for any replies my junk filter might have eaten to be resent?
User avatar
Rmak
Posts: 347
Joined: Mon Sep 21, 2015 9:00 am

Re: Contacting PD

Postby Rmak » Thu Sep 15, 2016 8:02 am

Beep beep responded to one of my messages eventually but I also got the automatic reply from the website when I sent the email.
Quote Wolfsong:
They aren't playing children; they are playing mentally ill people.

:twisted: :roll: :lol: 8) :twisted:
User avatar
ObsessedWithCats
Posts: 435
Joined: Sun Feb 09, 2014 4:39 pm

Re: Contacting PD

Postby ObsessedWithCats » Thu Sep 15, 2016 8:13 am

The automatic reply as in the email copy of the message you sent? I've received those for messages I was later told never showed up on PD's end so I got one but I don't know whether it means anything XD
User avatar
Rmak
Posts: 347
Joined: Mon Sep 21, 2015 9:00 am

Re: Contacting PD

Postby Rmak » Thu Sep 15, 2016 9:00 am

Ah okay. Hopefully they can sort out what is broken on their end .
Quote Wolfsong:
They aren't playing children; they are playing mentally ill people.

:twisted: :roll: :lol: 8) :twisted:
User avatar
sanchez
Administrator Emeritus
Posts: 8742
Joined: Thu Jan 26, 2006 6:37 pm

Re: Contacting PD

Postby sanchez » Thu Sep 15, 2016 4:19 pm

You can pm me. We have had some trouble with email lately.
User avatar
ObsessedWithCats
Posts: 435
Joined: Sun Feb 09, 2014 4:39 pm

Re: Contacting PD

Postby ObsessedWithCats » Thu Sep 15, 2016 5:10 pm

\o/ I shall do that :)
User avatar
HFrance
Posts: 3935
Joined: Sat Mar 25, 2006 10:24 pm
Location: No mato, à beira do rio.

Re: Contacting PD

Postby HFrance » Thu Sep 15, 2016 5:21 pm

You can contact any PD member by PM. Even if s/he is not able to work on your problem, s/he can see if things are going.
Cantr II is a social simulator. What is not working is due a problem in the society.
Cantr is like Vegas - what happens in the game should be in the game.
"It's a virtual world, not a theme park!" (Richard Bartle)
User avatar
ObsessedWithCats
Posts: 435
Joined: Sun Feb 09, 2014 4:39 pm

Re: Contacting PD

Postby ObsessedWithCats » Thu Sep 15, 2016 5:45 pm

It's good in theory, but requires the one I pick to come online and read their messages. If nothing had come of the thread I would have eventually tried sending PMs to other PD members but I don't want to spam you all :)
User avatar
miirkaelisaar
Posts: 526
Joined: Wed Jun 29, 2011 8:47 pm
Location: Desert.

Re: Contacting PD

Postby miirkaelisaar » Wed Oct 05, 2016 10:26 pm

I tried to use the contact form to report a character that is described and role played as obviously non-human and I got some errors and then never got a response, who should I report that to?
“No institution can function smoothly if there is disunity among it's members.”
User avatar
Snickie
RD/HR Member/Translator-English (LD)
Posts: 4946
Joined: Tue Jul 06, 2010 5:28 pm
Location: FL

Re: Contacting PD

Postby Snickie » Wed Oct 05, 2016 11:34 pm

PM it to anyone here on PD. Sanchez, Pilot, Beepbeep, etc.
User avatar
MattWithoos
Posts: 513
Joined: Tue Apr 14, 2015 12:51 am
Location: Melbourne, Australia
Contact:

Re: Contacting PD

Postby MattWithoos » Thu Oct 06, 2016 12:06 am

Adding to Snickie's comment - if you REALLY want a response - technically you could add 2 or 3 or 4 PD members into the single PM. I don't encourage that though, I imagine a single PM to a single PD member would suffice... but sometimes things are urgent!
User avatar
nateflory
Posts: 586
Joined: Tue Jan 17, 2006 5:54 pm
Location: upstate, NY

Re: Contacting PD

Postby nateflory » Thu Oct 06, 2016 2:11 am

miirkaelisaar wrote:I tried to use the contact form to report a character that is described and role played as obviously non-human and I got some errors and then never got a response, who should I report that to?


That's been mentioned in a PM, and was said to be being handled.... ;)


...that said, I had a tougher time finding anyone but Sanchez to PM when I had a question for PD. is there a list anywhere I just could not find? I was going by "forum name-tag-thingies".
---------------------------------
"Nature may reach the same result in many ways." - Nikola Tesla
"Dare to be naïve". - "Unity is plural and, at minimum, is two." - Bucky Fuller
User avatar
Rmak
Posts: 347
Joined: Mon Sep 21, 2015 9:00 am

Re: Contacting PD

Postby Rmak » Thu Oct 06, 2016 2:15 am

is anyone actually trying to fix the email issue ? or let all players know via ingame message to ask via the forum ?

Os is there no one that actually has the ability to fix it ?
Last edited by Rmak on Thu Oct 06, 2016 7:36 pm, edited 1 time in total.
Quote Wolfsong:
They aren't playing children; they are playing mentally ill people.

:twisted: :roll: :lol: 8) :twisted:
User avatar
MattWithoos
Posts: 513
Joined: Tue Apr 14, 2015 12:51 am
Location: Melbourne, Australia
Contact:

Re: Contacting PD

Postby MattWithoos » Thu Oct 06, 2016 8:21 am

nateflory wrote:...that said, I had a tougher time finding anyone but Sanchez to PM when I had a question for PD. is there a list anywhere I just could not find? I was going by "forum name-tag-thingies".


memberlist.php?mode=group&g=5


You can also see who's in the departments at the top of any Topic (i.e. General Support, etc) - look for "moderators".
User avatar
sanchez
Administrator Emeritus
Posts: 8742
Joined: Thu Jan 26, 2006 6:37 pm

Re: Contacting PD

Postby sanchez » Sat Oct 08, 2016 5:40 pm

Email is currently working, thanks to Pies. In-game messaging system is working, thanks to GreeK. The custom description reports are working, but it seems not showing confirmation to the sender (we are getting multiple copies of some). Thanks for PMs, and also for patience.

Return to “General Support”

Who is online

Users browsing this forum: No registered users and 1 guest